Any shortage or damage on delivery should be reported by telelphone immediately to the Company and confirmed in writing within 48 hours. 

No claims for damage in transit will be considered after this period or for damaged boxes not signed as such to the carrier.

If you receive your order in good condition, but you consider any item to be unsuitable, you may return it for a refund providing you do so within 3 days of receipt and the item is returned in its original condition and original undamaged packaging.  

Returns must be confirmed with a ‘Returns Authorisation Number’, the Foodcare sales office will issue this. 

Cost of returning goods is the responsibility of the purchaser.  The Company reserve the right to levy a 25% restocking charge for cancelled or unwanted orders.